Frequently Asked Questions

What features are available in the QNBpay Mobile App?

With the QNBpay Mobile App, merchants can:

  • Accept payments via Digital POS
  • Create and share payment links (via SMS, email, or social media)
  • Track transactions and settlements
  • Access reports and receipts with period-based filtering
  • View balance history
  • Monitor payments in real time and manage business operations on the go

All transactions can be completed securely and seamlessly via mobile, just like on the web panel.

How can I download the QNBpay Mobile App?

The QNBpay Mobile App is available for free on the App Store and Google Play. After downloading, you can log in using your existing QNBpay credentials.

Can I accept payments via Digital POS on the mobile app?

Yes. You can accept payments via Digital POS directly through the app by securely entering your customers’ card details with 3D Secure authentication.

Can I create payment links via Link POS on the mobile app?

Yes. You can create both single-use and reusable payment links directly from the QNBpay Mobile App.

Which POS products can I manage on the mobile app?

You can view and manage all your Virtual POS, Link POS, Digital POS, and Physical POS transactions from a single screen within the mobile app.

Can I track my payment transactions via the mobile app?

Yes. You can monitor all your transactions in real time, generate reports, and track cancellations and refunds instantly through the app.

Can I process cancellations and refunds through the app?

Yes. By selecting the relevant transaction from the Transactions menu, you can quickly and securely perform cancellations, refunds, and partial refunds.

Can I edit the payment links I’ve created via the mobile app?

Yes. You can update your payment links from the Payment Links menu, including usage limits, expiration dates, and other details.

Can I generate reports via the QNBpay Mobile App?

Yes. You can view all sales and payment activity, apply date-based filters, and generate detailed reports. Receipts and statements are also easily accessible via the Reports section of the app.